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14.09.2022

Seals, gaskets and the cost of a draught

TSPM FIELD NOTES
The cheapest part in the building

A door gasket costs very little and is almost never replaced until the unit is already struggling, by which point the compressor has been running long shifts for months to make up the difference.

A refrigeration door seal inspected during a scheduled visit
How it shows up in a log

Not as a failure. As a slow drift: a unit that used to hold temperature comfortably and now runs closer to its limit, especially in the afternoon.

A refrigeration door seal inspected during a scheduled visit
A refrigeration door seal inspected during a scheduled visit
What we do about it

Seals are checked at every visit and replaced when they stop sealing rather than when they finally tear. It is the least interesting line on an invoice and one of the few that pays for itself.

A refrigeration door seal inspected during a scheduled visit

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.