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The TSPM app — every job in your pocket

The TSPM app — every job in your pocket

Services App Our Story Contact

12.07.2023

What happens on the first service visit

STARTING A CONTRACT

Date12.07.2023
TagsMaintenance, Contracts
ID448586554

Mostly writing things down

The first visit under a contract is slower than the ones that follow, because most of it is inventory: what is here, how old it is, what condition it is in, and what has clearly been repaired before.

By the second visit the engineer already knows the building, which is where a contract starts being faster than a callout.

An engineer recording equipment details on a first service visit

An engineer recording equipment details on a first service visit

More Field Notes

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Logging the temperatures that actually matter

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The compliance calendar

Maintenance, Contracts

Planned maintenance against reactive repair

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What happens on the first service visit

Installation, Documentation

Commissioning readings, and why we keep them

Installation, Utilities

Fine on paper, marginal in practice

Kitchens, Maintenance

Filters: the cheapest maintenance there is

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Network, Retail

Tills, terminals and the network behind them

How a request works

Three steps, no call centre, and one email that decides everything.

1

You Send It

& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2

We Answer

& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3

You Get The Email

& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.