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30.07.2023

Planned maintenance against reactive repair

WHAT A CONTRACT BUYS
A scheduled maintenance visit in a commercial kitchen
Reactive is not cheaper, it is later

Reactive repair looks cheaper because it is invisible until it happens. It arrives as an emergency callout, at an emergency rate, on the day the equipment was most needed.

What the schedule actually removes

Not every fault — nothing removes every fault. It removes the predictable ones: the blocked filter, the dirty condenser, the seal that has been failing for four months, the certificate that lapsed in the spring.

And what it leaves behind

A record. After a year you can see which machine has cost the most, how often, and whether the next repair is worth spending. That is the part of a maintenance contract nobody sells and everybody uses.

A scheduled maintenance visit in a commercial kitchen
A scheduled maintenance visit in a commercial kitchen

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.