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A technician working on a commercial cooking line during a scheduled visit
A technician working on a commercial cooking line during a scheduled visit

Maintenance

Everything in the building that can fail, checked on a schedule, before it does.

Fixed visit dates
One named engineer
Photographed reports
1

Scheduled.

The visit that prevents the emergency callout.

An extraction canopy stripped for cleaning
An extraction canopy stripped for cleaning

One engineer, who knows the building.

The same person comes back each time, so nothing has to be explained twice and nothing gets missed because it was somebody else’s visit.

2

The maintenance schedule

Built around your equipment and your opening hours rather than a generic checklist. Extraction, refrigeration, gas, water and electrical, each on the interval it actually needs.

The building services covered by a maintenance contract
The building services covered by a maintenance contract

What the contract covers

A
Extraction and ventilation

Canopies, ducting and filters cleaned, measured and photographed to the interval your insurer expects.

B
Refrigeration and cold chain

Temperatures logged, seals and gas checked, condensers cleaned. A failed fridge is a failed delivery and a bin full of stock.

C
One record, kept current

Every visit, fault and part lands in the same file, so the history of the building does not live in one person’s memory.

D
Deadlines tracked for you

Statutory tests are booked from our calendar rather than yours. You get a reminder and a date, not a fine.

3

Extraction, cleaned properly

The single most common reason a commercial kitchen fails an inspection.

Filters removed, measured and photographed during a visit
Filters removed, measured and photographed during a visit
4

Gas and water

Annual gas soundness and water safety checks, carried out and certified by qualified engineers, with the paperwork issued the same week.

Refrigeration condenser cleaned and temperatures logged
Refrigeration condenser cleaned and temperatures logged

Priority response for contract holders

Same day

5

Refrigeration

Serviced on a schedule and logged against a baseline, so a drift of two degrees is caught as a fault rather than a surprise.

Gas soundness test being carried out and certified
Gas soundness test being carried out and certified

Every test, documented

Certified

6

Network and POS

Tills, card terminals and the network behind them. A restaurant that cannot take payment is closed, whatever the kitchen is doing.

Till and card terminal checked as part of the same visit
Till and card terminal checked as part of the same visit

Start a contract

Tell us about the site

Contracts run for twelve months and are priced per visit and per site. Send us your equipment list, or let us come and make one.

Options
Line drawing of a commercial fryer
EssentialEnquire
Line drawing of a commercial fryer
CompleteEnquire

How a contract starts

1
Site visit
& equipment list

We walk the building, list what is there and note the condition it is in. No charge and no obligation.

2
Schedule
& fixed price

You get a visit calendar and a price per visit, in writing, before anything is booked.

3
First visit
& the record begins

From the first visit everything is logged and photographed. The file is yours, and it stays yours if you ever leave us.

Sending this does not book anything. We reply with a price and a time, or with a question.

How a request works

Three steps, no call centre, and one email that decides everything.

1
You Send It
& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

2
We Answer
& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

3
You Get The Email
& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.