Our Ethos | TSPM

Principles

Documentation

Every visit ends in a written report: what was checked, what was found, what was replaced, and photographs of all three. You should never have to take a technician’s word for it, and here you never do.

Proximity

Our technicians work out of Winterthur, not a call centre three cantons away. The person who fits your equipment is the person who comes back to it, which is why the second visit is always faster than the first.

Accountability

Parts are charged at supplier price, with the invoice attached. Statutory testing is booked from our calendar, so the deadline is our problem rather than yours. If something we installed fails inside its warranty, we come back and we do not bill you for it.

Standards

Fire protection standardsVKF — Vereinigung Kantonaler Feuerversicherungen Workplace safetySuva Building services normsSIA Electrical installation safetyESTI

How a request works

Three steps, no call centre, and one email that decides everything.

You Send It

& A Person Reads It

Your request arrives at our office in Winterthur, where somebody actually reads it — not a queue, not an auto-responder rehearsing how much your enquiry matters to us. Tell us what has stopped working, where it is, and how badly you need it back. Photographs help far more than adjectives.

We Answer

& Usually Ask Something

You get one of two replies, quickly: a price with a time we can be there, or a question. The question is almost always about access, make or model — the unglamorous detail that decides whether our technician arrives with the right part or with an apology.

You Get The Email

& Only Then Is It Booked

Nothing is reserved until a written booking confirmation reaches you by email. Not when you send the form. Not when we reply. When that email lands. Until it does, the slot is genuinely still free — which is our polite way of saying somebody else can take it.